Navigating the world of home accessibility can be overwhelming, especially with so many options available. If you're a homeowner in New Jersey seeking to improve the accessibility of your home, whether for yourself, a loved one, or future planning, you likely have many questions. At Mobility123, we're dedicated to not only providing top-tier accessibility solutions but also to empowering you with the knowledge you need to make informed decisions. This comprehensive FAQ addresses common questions about our products, services, and the process of enhancing your home's accessibility. We'll cover everything from stairlifts and elevators to wheelchair lifts and accessible construction, ensuring you have a clear understanding of the options available to you.
Read on to discover how Mobility123 can help you create a more accessible and comfortable living environment in your New Jersey home.
General Questions About Mobility123
What is Mobility123?
Mobility123 is a leading provider of accessibility solutions in New Jersey and Philadelphia, dedicated to helping individuals with mobility challenges regain their independence and enhance their quality of life. We specialize in the sale, installation, and service of a wide range of products designed to make homes and businesses more accessible.
Where is Mobility123 located?
Our main office and primary showroom are located in Southern New Jersey. We also have a second showroom in Central New Jersey.
What areas does Mobility123 serve?
We proudly serve the entire state of New Jersey, including all major cities and surrounding areas. Our service area also extends to Philadelphia and its surrounding suburbs.
What types of accessibility solutions does Mobility123 offer?
We offer a comprehensive range of solutions, including stairlifts for both straight and curved staircases, suitable for indoor and outdoor use. We also provide home elevators in both traditional and vacuum styles for multi-story homes. For those looking for a compact and space-saving option, we offer Stiltz Homelifts. Additionally, we provide wheelchair lifts in both vertical and inclined platform styles for indoor and outdoor applications. Finally, we offer accessible construction services to modify bathrooms, widen doorways, modify kitchens, install ramps, and more.
Is Mobility123 a licensed and insured company?
Absolutely. We are fully licensed and insured to operate in New Jersey and Pennsylvania, adhering to all state and local regulations. Our insurance coverage protects both our clients and our employees.
How can I contact Mobility123 for a consultation?
You can reach us by phone at 609-385-9575, by email at info@mobility123.com, or by filling out the contact form on our website.
What makes Mobility123 different from other accessibility companies?
We distinguish ourselves through personalized service, taking the time to understand your unique needs and provide tailored solutions. We offer a wide range of products and customization options to ensure a perfect fit for your home and lifestyle. We partner with leading manufacturers known for their reliability, durability, and safety. Our expert technicians ensure precise and professional installation. Finally, we provide ongoing maintenance and repair services to ensure the long-term performance of your accessibility equipment.
Does Mobility123 offer free consultations?
Yes, we offer free in-home consultations. During the consultation, one of our accessibility experts will assess your needs, discuss available options, and provide a personalized recommendation.
What are Mobility123's business hours?
We are open Monday through Saturday, from 9:00 AM to 5:00 PM. We are also available for emergency service outside of regular business hours.
Does Mobility123 have a showroom I can visit?
Yes, we have two conveniently located showrooms in New Jersey. You can find us in Absecon and Hillsborough. We encourage you to visit one of our showrooms to see our products in person and discuss your accessibility needs with our knowledgeable staff. Contact us to schedule an appointment.
Questions About Stairlifts
What types of stairlifts does Mobility123 offer?
We offer a wide variety of stairlifts to meet the diverse needs of our clients and their homes. This includes stairlifts designed for straight staircases, curved staircases, and even outdoor staircases. Whether your stairs are narrow or wide, straight or curved, indoors or outdoors, we have a stairlift solution that can provide safe and reliable access to all levels of your home.
What are the benefits of installing a stairlift?
Installing a stairlift can significantly improve your quality of life and enhance your independence. Stairlifts provide a safe and effortless way to navigate between floors, eliminating the struggle and potential danger of climbing stairs. They can be especially beneficial for individuals with mobility challenges, arthritis, or other conditions that make using stairs difficult.
How much does a stairlift cost?
The cost of a stairlift depends on several factors, including the type of staircase (straight or curved), the length of the track required, the specific features and options chosen, and the complexity of the installation. We offer a range of stairlifts to fit different budgets, and we'll provide a detailed quote after a free in-home consultation.
How long does it take to install a stairlift?
In most cases, stairlift installation can be completed within a few hours. Our experienced technicians work efficiently to minimize disruption to your home and ensure a smooth and professional installation process.
What is the warranty on Mobility123's stairlifts?
We stand behind the quality and reliability of our stairlifts. All our stairlifts come with comprehensive warranties, providing peace of mind and protection against potential defects or malfunctions. We'll be happy to provide you with the specific warranty details for the stairlift model you choose.
What are the weight limits for stairlifts?
Weight limits vary depending on the specific model of the stairlift. However, most stairlifts have a weight capacity of 300 to 400 pounds, ensuring they can safely accommodate a wide range of individuals. We can help you choose a stairlift model that meets your specific weight requirements.
Can a stairlift be installed on a curved staircase?
Absolutely. We offer stairlifts specifically designed for curved staircases. These stairlifts feature custom-made tracks that follow the contours of your staircase, providing a smooth and comfortable ride.
Are stairlifts safe for seniors?
Yes, stairlifts are designed with safety in mind, particularly for seniors. They typically include features like safety belts, swivel seats for easy entry and exit, and obstruction sensors that stop the lift if anything is in its path. These features help ensure a safe and secure experience for users of all ages.
What kind of maintenance does a stairlift require?
Stairlifts require minimal maintenance. Regular cleaning and occasional lubrication of the track are generally all that's needed. We recommend annual maintenance checks to ensure optimal performance and identify any potential issues early on.
What are the different power options for stairlifts (AC or DC)?
While both AC and DC powered stairlifts are available, DC powered stairlifts are the most common type. They offer several advantages, including quieter operation, smoother starts and stops, and the ability to operate even during a power outage due to their battery backup system.
Questions About Home Elevators
What are the different types of home elevators available?
We offer a range of home elevators to suit various needs and preferences, including traditional hydraulic elevators and more modern, compact homelifts like the Stiltz Homelift. Traditional elevators typically require a dedicated shaft and machine room, while homelifts offer a more space-saving solution with a smaller footprint. We can help you determine which type of home elevator best suits your home's architecture and your individual requirements.
What are the advantages of a home elevator compared to a stairlift?
While stairlifts provide an excellent solution for navigating stairs, home elevators offer distinct advantages. Home elevators generally have a higher weight capacity, allowing them to accommodate wheelchairs and mobility scooters. They also provide a more spacious and comfortable ride, making them ideal for transporting multiple people or larger items between floors.
How much space is required for a home elevator?
The space required for a home elevator depends on the type of elevator you choose. Traditional elevators typically require a dedicated shaft and machine room, which can impact the overall footprint. However, modern homelifts like the Stiltz Homelift require minimal space and can often be installed with minimal structural modifications. We'll assess your home's layout and advise you on the space requirements for different elevator options.
What is the maintenance schedule for a home elevator?
Regular maintenance is crucial for ensuring the safe and reliable operation of your home elevator. We recommend annual maintenance checks, which typically include inspections, lubrication, and adjustments as needed. This proactive approach helps prevent potential issues and ensures the longevity of your elevator.
Are home elevators safe?
Yes, home elevators are designed with multiple safety features to provide a secure and worry-free experience. These features often include safety sensors, emergency stop buttons, backup power systems, and communication systems. Our elevators meet or exceed all safety standards and regulations.
How much does a home elevator typically cost?
The cost of a home elevator varies based on several factors, including the type of elevator (traditional or homelift), the size and configuration, the features and finishes chosen, and the complexity of the installation. We'll provide a detailed quote after a free in-home consultation, taking into account your specific needs and preferences. Pricing typically starts around $40,000.00.
What is the average lifespan of a home elevator?
With proper maintenance and regular service, a home elevator can last for decades. Our elevators are built with durable materials and components designed for long-term performance. We also offer ongoing maintenance plans to help extend the lifespan of your elevator and ensure its continued reliability.
Can a home elevator be installed outdoors?
While traditional home elevators require a conditioned space and therefore cannot be installed outdoors, there are alternative solutions for accessing different levels of your outdoor space. You can consider installing a wheelchair lift outdoors, but keep in mind that travel is limited to 168 inches (14 feet) due to code requirements. If you require greater vertical travel or prefer a more enclosed elevator option, you can explore the possibility of building a shaft on the exterior of your home to create a conditioned space for a new elevator. However, it's important to note that pricing for this type of project typically starts around $85,000 for the shaft and elevator, including installation. We can help you evaluate your specific needs and recommend the best solution for your outdoor accessibility requirements.
What are the different design options for home elevators?
We offer a variety of design options to complement your home's aesthetic. You can choose from various finishes, cab styles, and lighting options to create a home elevator that seamlessly integrates with your existing décor.
Are permits required for home elevator installation?
Yes, permits are required for home elevator installations to ensure compliance with local building codes and safety regulations. We have a dedicated team of permit specialists who will oversee the entire process from start to finish, ensuring a smooth and hassle-free experience for you. Our licensed elevator mechanics are also involved in the permitting process, signing off on the permits, supervising the installation, and performing the final inspections. This comprehensive approach ensures that your home elevator is installed safely and correctly, meeting all necessary requirements.
Questions About Stiltz Homelifts
What is a Stiltz Homelift?
A Stiltz Homelift is a unique and innovative home elevator solution that offers a compact and convenient way to travel between floors. Unlike traditional elevators, Stiltz Homelifts are self-supporting, meaning they don't require a traditional shaft or separate machine room. They are designed to fit seamlessly into your home, utilizing a dual-rail system that's both elegant and space-saving.
What are the benefits of a Stiltz Homelift?
Stiltz Homelifts offer several advantages over traditional elevators. Their compact design requires minimal space, making them ideal for homes with limited square footage. They are also relatively quick to install, typically within 1-2 days, minimizing disruption to your home. Additionally, their self-supporting structure often allows for more flexible placement within the home compared to traditional elevators.
How much does a Stiltz Homelift cost?
The cost of a Stiltz Homelift is generally less than that of a traditional home elevator, making it a more affordable option for many homeowners. The exact price will depend on the specific model, the number of floors it serves, and any additional customization options you choose.
How long does it take to install a Stiltz Homelift?
One of the key benefits of a Stiltz Homelift is its quick installation process. In most cases, installation can be completed within 1-2 days, minimizing disruption to your daily routine.
Can a Stiltz Homelift be installed in any home?
While Stiltz Homelifts are versatile and can be installed in a variety of settings, a site assessment is necessary to determine suitability. Our team will assess your home's structure, available space, and electrical requirements to ensure a Stiltz Homelift is a viable option for your specific needs.
What is the weight capacity of a Stiltz Homelift?
The weight capacity of a Stiltz Homelift varies by model, but typically ranges from 385 to 500 pounds, providing ample capacity for most individuals and their belongings.
What are the power requirements for a Stiltz Homelift?
Stiltz Homelifts typically require a dedicated 220v household electrical outlet. Our team will ensure your electrical system meets the necessary requirements during the site assessment.
How quiet is a Stiltz Homelift in operation?
Stiltz Homelifts are designed for quiet operation, minimizing noise disruption within your home. You can expect a smooth and peaceful ride between floors.
What is the warranty on a Stiltz Homelift?
We stand behind the quality and reliability of Stiltz Homelifts. All our Stiltz Homelifts come with comprehensive warranties, providing peace of mind and protection against potential defects or malfunctions.
Does a Stiltz Homelift require a shaft or separate machine room?
No, Stiltz Homelifts are self-supporting and do not require a traditional shaft or separate machine room. This innovative design is what allows them to be installed in a wider range of locations within the home, with minimal construction and disruption.
Questions About Wheelchair Lifts
What are the different types of wheelchair lifts offered?
We offer two primary types of wheelchair lifts to meet diverse accessibility needs: vertical platform lifts and inclined platform lifts. Vertical platform lifts, also known as porch lifts, provide a straight vertical lift, making them ideal for porches, decks, or small changes in elevation. Inclined platform lifts, on the other hand, are designed to travel along a staircase, offering a solution for navigating indoor or outdoor stairs. We'll help you determine which type of lift best suits your specific requirements and the layout of your home or business.
What is the weight capacity of a wheelchair lift?
Weight capacities vary depending on the specific model of wheelchair lift you choose. However, most models can accommodate a wide range of users and their mobility devices, typically ranging from 400 to 750 pounds. We'll work with you to select a lift that meets your specific weight requirements and ensures safe and reliable operation.
How much does a wheelchair lift cost?
The cost of a wheelchair lift depends on several factors, including the type of lift (vertical or inclined), the size and lifting height, the features and options selected, and the complexity of the installation. We offer a range of wheelchair lifts to fit different budgets, and we'll provide a detailed quote after a free in-home consultation, taking into account your specific needs and preferences.
What is the maintenance required for a wheelchair lift?
Regular maintenance is essential for ensuring the safe and reliable operation of your wheelchair lift. Similar to home elevators, we recommend annual maintenance checks, which typically include inspections, lubrication, and adjustments as needed. This proactive approach helps prevent potential issues and extends the lifespan of your lift.
Are wheelchair lifts covered by insurance?
While it's always recommended to check with your specific insurance provider, in most cases, insurance does not typically cover the cost of a wheelchair lift. This is because wheelchair lifts are often considered home modifications rather than medically necessary equipment. However, there might be exceptions depending on your individual circumstances and the specific terms of your policy. It's always best to contact your insurance provider directly to inquire about potential coverage and explore any available options.
What is the difference between a vertical platform lift and an inclined platform lift?
The key difference lies in the direction of travel. Vertical platform lifts, often referred to as porch lifts, move straight up and down, making them suitable for porches, decks, or small elevation changes. Inclined platform lifts, on the other hand, travel along a staircase, providing a solution for navigating indoor or outdoor stairs. The choice between the two depends on the specific layout of your home or business and the accessibility challenges you need to address.
Can a wheelchair lift be installed outdoors?
Yes, certain models of wheelchair lifts are specifically designed for outdoor installation. These lifts are weather-resistant and built to withstand the elements, ensuring safe and reliable operation regardless of the weather conditions. They are often used to provide access to porches, decks, or entryways.
What safety features are included with wheelchair lifts?
Wheelchair lifts are equipped with various safety features to ensure the well-being of users. These features typically include emergency stop buttons, safety sensors that detect obstructions, and safety gates or rails to prevent falls. Our lifts meet or exceed all safety standards and regulations, providing peace of mind for users and their caregivers.
How long does it take to install a wheelchair lift?
The installation time for a wheelchair lift varies depending on the type of lift, the complexity of the installation, and the specific site conditions. In most cases, installation can be completed within a few days. Our experienced technicians work efficiently to minimize disruption to your home or business.
What is the typical lifespan of a wheelchair lift?
With proper maintenance and regular service, a wheelchair lift can last for many years. Our lifts are built with durable materials and components designed for long-term performance. We also offer ongoing maintenance plans to help extend the lifespan of your lift and ensure its continued reliability.
Questions About Accessible Construction
What types of accessible construction services does Mobility123 offer?
We offer a comprehensive range of accessible construction services designed to make your home more comfortable and functional for individuals with mobility challenges. Our services include bathroom modifications, elevator hoistway construction, and various other accessible modifications throughout the home. Whether you need a roll-in shower, wider doorways, a more accessible kitchen, or a customized solution to meet your specific needs, we have the expertise and experience to help.
How can I make my bathroom more accessible?
We can implement various modifications to make your bathroom safer and easier to use. This includes installing roll-in showers with no thresholds to eliminate tripping hazards, adding grab bars for stability and support, and replacing standard toilets with taller, accessible toilets that are easier to transfer to and from. We'll work with you to design a bathroom that meets your specific needs and enhances your independence.
What are the options for widening doorways?
We can widen doorways to accommodate wheelchairs and walkers, making it easier to navigate throughout your home. This often involves removing existing door frames and installing wider ones, along with any necessary adjustments to surrounding walls and trim. We'll ensure the modifications blend seamlessly with your home's design while providing the necessary accessibility improvements.
What are the benefits of elevator hoistway construction?
If you're considering adding a home elevator, we can expertly construct the necessary hoistway to accommodate the elevator system. This involves creating a dedicated shaft that meets all building codes and safety regulations. Our team will handle all aspects of the hoistway construction, ensuring a safe and structurally sound installation for your home elevator.
How can I get a quote for accessible construction services?
We encourage you to contact us for a free consultation and quote. We'll discuss your specific accessibility needs, assess your home's layout, and provide a detailed estimate for the recommended modifications.
What are the typical costs associated with accessible construction?
Costs vary depending on the scope of the project, the materials used, and the complexity of the construction. We'll provide a transparent and detailed breakdown of the costs involved during the consultation and quote process.
Are permits required for accessible construction projects?
Yes, permits are typically required for most accessible construction projects. We'll handle the permit application process for you, ensuring your project meets all local building codes and regulations.
How long does an accessible construction project typically take?
The timeframe for an accessible construction project depends on the complexity of the modifications and the scope of the work involved. We'll provide a realistic timeline during the consultation and keep you informed throughout the project.
Does Mobility123 offer design services for accessible construction?
Yes, we offer design services to help you create a home that is both accessible and aesthetically pleasing. Our team can help you plan and visualize the modifications, ensuring they meet your functional needs and integrate seamlessly with your home's design.
What experience does Mobility123 have with accessible construction projects?
We have extensive experience in completing a wide range of accessible construction projects. Our team is knowledgeable in the latest accessibility guidelines and building codes, ensuring your project is completed to the highest standards of quality and safety.
Questions About Services and Customer Experience
What is the process for getting a consultation with Mobility123?
Getting started with Mobility123 is easy. Simply reach out to us by phone, email, or through our website's contact form. We'll be happy to schedule a convenient time for a free in-home consultation. During this consultation, one of our accessibility experts will meet with you to discuss your specific needs, assess your home environment, and provide personalized recommendations for the best solutions to enhance your mobility and independence.
Does Mobility123 offer financing options?
We understand that accessibility solutions can be a significant investment. That's why we offer various financing options to help make these solutions more affordable and accessible. We'll work with you to find a financing plan that fits your budget and helps you achieve your accessibility goals.
What is Mobility123's warranty on their products and services?
We stand behind the quality and reliability of our products and services. We offer comprehensive warranties on all our accessibility solutions, providing you with peace of mind and protection against potential defects or malfunctions. We'll be happy to provide you with the specific warranty details for the products and services you choose.
How can I schedule maintenance or repair for my accessibility equipment?
To schedule maintenance or repair for your accessibility equipment, simply contact our service department. We'll promptly schedule a convenient time for a technician to visit your home and address any necessary maintenance or repairs. We understand the importance of keeping your equipment in optimal working order, and we're committed to providing timely and efficient service.
Does Mobility123 have a customer referral program?
Yes, we appreciate your referrals and offer a customer referral program as a way to thank you for recommending us to your friends and family. Please inquire with our team for details about our current referral program offerings.
How long has Mobility123 been in business?
We've been proudly serving the New Jersey community since 2003, helping individuals enhance their mobility and independence within their homes. Our long-standing commitment to quality products, expert installation, and exceptional customer service has earned us a reputation as a trusted provider of accessibility solutions.
What is the average customer satisfaction rating for Mobility123?
We're proud to maintain a high customer satisfaction rating, reflecting our dedication to providing excellent service and exceeding our customers' expectations. You can find over 600 positive 5-star reviews from our satisfied customers online, showcasing our commitment to quality and customer care.
Are Mobility123's technicians certified and trained?
Yes, all our technicians are certified and undergo regular training to stay up-to-date on the latest technologies and industry best practices. This ensures that your accessibility equipment is installed and maintained to the highest standards of safety and quality.
Does Mobility123 offer 24/7 emergency service?
We understand that accessibility equipment is essential for maintaining independence. That's why we offer emergency service for certain situations, ensuring that you have access to support when you need it most.
Can I see examples of Mobility123's previous work?
Absolutely! We're happy to provide examples of our previous work, showcasing the quality of our installations and the variety of solutions we offer. You can view photos and testimonials on our website or request specific examples that align with your accessibility needs.
For over 20 years, Mobility123 has been a trusted partner in helping individuals throughout New Jersey and Philadelphia regain their independence and enhance their quality of life. We understand that choosing the right accessibility solutions for your home is a significant decision. That's why we're committed to providing personalized service, expert advice, and comprehensive support throughout the entire process. From our free in-home consultations to our meticulous installations and ongoing maintenance, we're dedicated to ensuring your complete satisfaction. Our team of experienced professionals is passionate about helping you find the perfect solutions to meet your unique needs and empower you to live more comfortably and independently in your home. Don't hesitate to reach out to Mobility123 today. Let us help you navigate the path to a more accessible and fulfilling life.
