If your Stiltz Homelift is not working as expected, don't worry—many common issues can be resolved with basic troubleshooting. We've put together a comprehensive guide to help you quickly address any problems, ensuring your lift continues to provide safe and reliable access throughout your home.
In our guide, you'll find step-by-step solutions to common problems like obstructions, power issues, or door latch malfunctions. By following these simple instructions, you can often resolve issues without the need for a service call.
Understanding your Stiltz Homelift's systems will empower you to keep it running smoothly, reducing downtime and keeping your home accessible. From resolving emergency stops to dealing with unexpected remote control problems, our troubleshooting guide covers it all.
To learn more and access our easy-to-follow guide, visit the link below and take control of your Stiltz Homelift maintenance:
Stiltz Homelift Basic Troubleshooting Guide.
Common Troubleshooting Scenarios Covered
1. The Lift Will Not Operate
- Obstruction of the Light Curtain: The most common cause is an obstruction of the light curtain, which guards the lift cab entrance. This can easily be caused by a handbag or arm. The light curtain (LC) light will flash. Clear the obstruction and ensure nothing is periodically blocking the light curtain. To prevent this, stand closer to the rear wall of the lift.
- Cab Operating Panel (C.O.P.) Key Switch Off: Turn the key 'on'. The 'on' position is when the key is in the horizontal position.
- Emergency Stop Button Depressed: The emergency stop button requires turning clockwise to reset. Ensure the button is pressed, then turn clockwise until it 'pops' out. Turn the key switch 'off' and then back 'on' to reset the lift.
- Poor Contact with Door Latch: Move your body position in the lift cab and try moving again. Slightly lift and/or slightly push/pull the lift cab door. Call Mobility123 to arrange a service visit if needed.
- Main Power is Off: If the red main switch indicator lamp (located in the ceiling towards the rear of the lift) is off, the power from the home to the lift may be off. Emergency battery lowering will activate after a power outage, allowing the lift to descend. Wait until power is restored if the lift will not move upwards.
- Manual Lifting Attempt: If someone has tried to manually lift the lift cab, call Mobility123. The lifting mechanism may need resetting.
- Lift Exceeded Landing Stopping Points: If the lift has passed its lower or upper landing stopping points, the door will open for exit. Call Mobility123 for a service visit.
2. Both Light Curtain (LC) and Overload (OL) Lights Flickering
- Over-Speed Sensor Failure: Call Mobility123 to arrange a service visit.
3. Light Curtain (LC) and Overload (OS) Lights Flickering
- Battery Backup System Activated: Ensure the main power is connected and the switch in the lift cab is glowing red. Call Mobility123 for a service visit if needed.
4. Lift Cab Will Not Operate from Remote Controls
- Remote Control Batteries Low: Replace the batteries (3x AAA) in all remote controls.
- Receiver Not Receiving Signal: Move within 10 feet of the lift, which is the optimal range for the remote controls.
5. Lift Cab Will Not Travel Downwards (Only Upwards)
- Obstruction Under Lift Cab: Remove the obstruction before using the lift.
6. Lift Cab Will Not Travel Upwards (Only Downwards)
- Obstruction on Shaft Lid or Lift Cab Ceiling: Remove the obstruction before using the lift.
- Main Power Off – Emergency Battery Power Active: Wait until the main power is restored.
- Safety Cover Catching on Guides: Observe from the upper floor to see if the cover is tilting instead of coming up level.
7. Lift Cab Moves Independently
- Unintentional Activation by Landing Remote Controls: Keep the landing remote controls at each landing to avoid unintentional activation.
8. Downlights in Lift Cab Ceiling are Dim; Remote Controls Not Working
- Ceiling Lights Draining Battery: Ensure the lift is parked at the top or bottom, not mid-travel, to avoid battery drain.
- Low Lift Battery: Call Mobility123 to arrange a service visit.
9. Door Will Not Open
- Lift Not at Landing: Use the C.O.P. buttons or remote controls to move the lift to the correct floor. Ensure the control button is pressed until the lift comes to a complete stop.
- Door Hitting Threshold of Upstairs Floor: Drive the lift down using the C.O.P. buttons or remote controls. Ensure the button is pressed until the lift comes to a complete stop.
10. Buzzer Sounding
- Stop Button Pressed: Turn the stop button clockwise until it pops out. Reset the lift by turning the key switch off and then back on.
- Backup Battery System Fault: Call Mobility123 to arrange a service visit.
11. Humming Sound from Electrical Panel Relays
- Excessive Voltage Supply: Check the voltage with a meter. The 110v step-up transformer may be set to 230v input instead of the required 115v input. Adjust as necessary.
Stay ahead of potential problems and make the most of your Stiltz Homelift. If you need further assistance or a professional service, our team at Mobility123 is here to help.
Contact Us Today
If troubleshooting doesn't solve the issue, contact our experienced technicians for further support. We specialize in ensuring your mobility solutions are always in top shape with our Stiltz Maintenance Plan Options. Let us help you regain your mobility—reach out to Mobility123 today!
