Mobility and accessibility news and updates.

Tips For Children Around Home Lifts

Published May 24, 2018 |

While grandparents want to be able to spend as much time with their grandkids as possible, stair lifts may be the last resort for the elderly to get around their home. Just because a family is interested in getting a stair lift in Philadelphia, PA, or any of the surrounding areas, for a relative in their family, doesn’t mean the grandkids can’t visit grandma and grandpa whenever they want. Following these tips can help keep your children safe whenever they visit their grandparents’ house:

Kids Are Curious

Little children are born with an ample amount of curiosity, and who can blame them? We all remember feeling so small in such a big world. Making sure all children understand that grandma or grandpa’s elevator isn’t a toy and is only for grownups will help keep them safe. We strongly recommending showing your little ones how the stair lift works and maybe even go up and down once or twice. This can help eliminate their curiosity toward it.

Alert to Their Surroundings

There is nothing stopping you from allowing your children to ride on the stair lift. However, if they ride the stairlift by themselves, it can lead to nothing but trouble. Little ones can end up getting injured, or they could do something to potentially break or mess up the stair lift.

Keep An Eye On The Children

We’re not saying that you need to watch over your children like a hawk, but keeping an eye on them every now and then can always help lower the chance of someone getting hurt or something breaking.

Pay For Safety

One of the earliest ways to avoid anyone getting hurt in or because of a stairlift is to value safety. While safety features may raise the price of a certain model, picking the safest and best model for you should always remain a priority.

For more information on our top-of-the-line stairlifts in Philadelphia, give us a call today at 800-603-0830.

Troubleshoot A Beeping Bruno Elan SRE-3000 Stairlift

Published May 23, 2018 |

Why Is My Bruno Elan Stairlift Beeping?

There are only a handful of things that will cause your Bruno Elan Stairlift to beep when not in use. This handy guide will walk you through troubleshooting the lift to ensure that the batteries are charging properly.

Please note that this guide is specific to the Bruno Elan SRE-3000 Stairlift. If you have a different model lift, many of the solutions in this guide can probably be applied to your stairlift as well.

First, check the charger that is plugged into the wall. If it looks like it is plugged into the wall, check the LED on the charger itself. Look for the following color indicators…

RED: AC On (charger is getting power)
YELLOW: Batteries are charging
GREEN: Batteries are fully charged
FLASHING: Fault, service require

Bruno Elan SRE-3000 Charger LED Indicator

If you do not see a lit LED on the charger, make sure the power is plugged into the wall. Also make sure that the 3-prong plug that goes from the wall to the charger itself is tight and secure.

If you checked both connections and there is no LED lit, make sure the power is turned on. The unit will NOT beep if the power button is in the off position. (If you hear beeping, the unit is on)

If you see a red light and the unit is beeping, this means that the charger has power, but the batteries are not charging. If this is the case, check the red/black connectors that go from the charger to the back of the rail. This connection may be at the top or bottom of the staircase, depending on where the power outlet is located.

Occasionally these wires can work themselves loose over time, or they simply get disconnected when vacuuming or cleaning the rail.

Tried everything in this guide and the lift is still beeping and/or not charging properly? It’s time to call you Bruno dealer to schedule a service call.

Troubleshoot A Handicare Freecurve Stairlift

Published May 23, 2018 |

The purpose of this guide is to detail basic troubleshooting and repair methods for the Handicare Freecurve custom curved rail stairlift. This guide is specific to the Handicare Freecurve. One should not apply the information listed below to other stairlift models.



Problem: The lift travels in one direction only and the LED flashes when the joystick is operated.

Cause: There is an obstacle between the lift and the stairs.

Solution: Move the lift in the opposite direction {A} and remove the obstacle {B}.

freecurve troubleshoot solution obstacle


Problem: The lift does not travel in either direction and the LED flashes when the joystick is operated.

Cause: The seat is not locked and is in a swivelled position.

Solution: Swivel the seat using the handle located to the left or right under the seat.

freecurve troubleshoot solution chair position


Problem: The lift does not travel in either direction, the LED[1] flashes when the joystick is operated and the emergency stop [2] is illuminated.

Cause: The emergency stop has been pressed.

Solution: Press the emergency stop once.

freecurve troubleshoot solution emergency stop


Problem: The lift does not travel in either direction and the LED on the armrest lights up when the joystick is operated.

Cause: An armrest has not been folded down.

Solution: Fold down the armrest fully.

freecurve troubleshoot solution armrest


Problem: The lift does not travel in either direction and the LED on the armrest does not light up when the joystick is operated.

Cause: The key-operated switch is in the off position.

Solution: Turn the key-operated switch ninety degrees clockwise.

freecurve troubleshoot solution key switch


Problem: The lift does not travel in either direction and the LED on the remote control shines red when the remote control is operated.

Cause: The batteries in the remote control are flat.

Solution: Replace the batteries in the remote call/send.

freecurve remote control battery replace

Problem: The lift batteries are not recharging, the LED is flashing and the lift beeps for three minutes.
Cause: The lift is not in the correct position at a charge point or the plug is not in the socket.
Solution: Move the lift to a charge point or put the plug in the socket.

Rope Slack and Gripper (Safety Device) Test

Published May 23, 2018 |

Duo Alta | Rope Slack and Gripper (Safety Device) Test

The safety devices fitted to the lift are to be tested in the order given.

  1. Leave the lift and close the door. The light should turn off automatically after 20 seconds.
  2. Comment; the rope slack limit test is connected so it is ‘fail safe’ meaning this switch is always monitoring that there is tension on the ropes. This is done by the action of the striker which is positioned on the back of the motor holding the switch closed.
  3. Relay TR is controlled by the safety line of the PLC program. Relay TR is controlled by the rope slack limit. Relay TR and Output 8 of the PLC will turn off if this limit is not engaged.
  4. Testing the action of the grippers will make the rope slack. Relay TR will ‘turn off’, and it has an LED on the front face of the relay. ‘Please identify’ it on the front of the electrics panel.
  5. Ensure the lift cab is free of all payload. Rope slack and gripper testing must be carried out on an empty lift cab. Any payload in the lift at time of testing could lead to internal damage to mechanical parts inside the hoist unit.
  6. First, test the left-hand lift rope. Grasp the wire rope (we recommend using gloves) and pull the rope toward the middle of the lift i.e. away from the guide rails. The lift will raise a little as you do this. When the rope is approx. 300 – 400mm (12″ – 16″) away from the guide rails quickly release but do not let go of the rope. The gripper will grip the rod and the rope will become slack.
  7. The left side gripper plate is now holding the weight of the lift (as it should). Now TR relay (green light) will be switched ‘off’. This means there will be no power to the motor drive unit – this is correct.
  8. To reset the gripper plate (first), slowly pull out the cable again until the lift starts to raise then you will hear a click which is the sound of the gripper dropping back into position. Now ‘slowly release the rope’. The lift is now hanging on the ropes again.
  9. To reset the hoist (second), and re-establish power to the motor drive unit, you will need access to the remote pendant controller (green cat5 connection) or key switch in the cab c.o.p. or electrical panel circuit breakers (CB1 and CB2). Turn the switch ‘off’ and then back ‘on’. Relay TR will now be ‘on’.
  10. Repeat the above steps 6 to 9 for the right-hand lift rope.

Important; ensure care is taken for steps 5-10, make sure everyone is clear and safe.

Are You Looking for a Stairlift? Here’s What You Should Consider

Published April 25, 2018 |

Many people in the United States have problems with mobility. If you’re having trouble getting around your home, just know that you’re not alone. In fact, by some estimates, there are about 53 million people in the country who are dealing with a disability that impacts their mobility, even when they’re in their own home. If you or a loved one is having issues using the stairs, it may be time to start looking into purchasing or renting a stairlift in NJ. Whether you’re already set on getting one, or you’re still in the “maybe” part of the process, there are a few things you should consider before making your decision. Here they are:

Take a look at your staircase – Fortunately, there are a variety of stairlift types that accommodate different types of staircases and homes. If your stairs go up in a straight line, then you’ll need a Straight Stairlift. If your stairs do anything else other than go up in a straight line, you’ll need a Custom Curved Stairlift. And if you have stairs that are outside, you’ll need an Outdoor Stairlift. These may sound obvious, but it’s always a good idea to know your different options.

Talk to your insurance company – Your insurance company may be able to cover parts of the stairlift installation as well as the cost to buy or rent the unit. The best thing you can do is give them a call to see how they can help you minimize costs.

Remember that you’ll have to schedule regular maintenance – Once you have the stairlift in your home and it’s functioning properly, it’s easy to forget that it’ll need routine maintenance to make sure it doesn’t break down unexpectedly. Here at Mobility123, we offer planned stairlift maintenance and inspection to ensure the longevity, safety, and long-term operation of a stairlift. We also provide emergency services that are available 24/7.

Whether you’re unsure about the type of stairlift you should get in NJ, or you’re ready to get one installed today, contact our team at Mobility123 by giving us a call at 800-603-0830. It’s time to get the independent living solutions that you deserve!