Published November 26, 2019 |

Mobility123 Answers Frequently Asked Stairlift Questions

If you have recently had a stairlift installed, but are unsure about how to maintain use or service the lift, this post should point you in the right direction. As a leading provider of stairlifts in New Jersey and Philadelphia, we’re more than qualified to answer these common post-installation questions from our stairlift customers.

What is needed to maintain or clean my stairlift?

Although there are no specific cleaning products or tools required to clean or maintain your stairlift, we recommend giving the armrests, seats, rail, and other components a monthly dusting and wipe down. You can use a multi-surface wipe or dust rag to ensure that your new lift is clean and retains its original look.

What should I do in case of a power outage?

All of the stairlifts that we offer here at Mobility 123 have battery backup so that there is no chance of stairlift users getting stuck due to a power outage. If a storm or an electrical fault causes a loss of power, your lift will continue to operate. The amount of time the chair will continue to function will depend on the charge levels that the batteries have when the outage occurs.

If the stairlift is out of use during a power outage, we recommend that you switch off the power button to save the battery power until the electrical power returns. The power button is usually located on the backside of your stairlift carriage.

I’ll be away from home for a few days. Should I turn off my stairlift?

Generally, we recommend leaving the stairlift turned on and plugged in even when you’re away from home. That way, a fully charged stairlift will be waiting for you when you get back home. 

Can a stairlift fit the needs and specifications of my home?

Yes! To see for yourself, watch this brief video: 

What should I do if my lift needs servicing?

Call Mobility123! If you have chosen Mobility123 to install your stairlift, you’ll have a phone number to call directly as soon as you require assistance. We not only install stairlifts; we also repair and maintain them to ensure the product we’ve installed for you continually enhances your quality of life. 

For more information, or to learn about our quick and easy in-home stairlift survey, click here to contact Mobility123 today!