Published May 23, 2018 |

Troubleshoot A Handicare Freecurve Stairlift

The purpose of this guide is to detail basic troubleshooting and repair methods for the Handicare Freecurve custom curved rail stairlift. This guide is specific to the Handicare Freecurve. One should not apply the information listed below to other stairlift models.

FAULT FINDING – HANDICARE FREECURE STAIRLIFT


FAULT : OBSTACLE

Problem: The lift travels in one direction only and the LED flashes when the joystick is operated.

Cause: There is an obstacle between the lift and the stairs.

Solution: Move the lift in the opposite direction {A} and remove the obstacle {B}.

freecurve troubleshoot solution obstacle


FAULT : CHAIR POSITION

Problem: The lift does not travel in either direction and the LED flashes when the joystick is operated.

Cause: The seat is not locked and is in a swivelled position.

Solution: Swivel the seat using the handle located to the left or right under the seat.

freecurve troubleshoot solution chair position


FAULT : EMERGENCY STOP

Problem: The lift does not travel in either direction, the LED[1] flashes when the joystick is operated and the emergency stop [2] is illuminated.

Cause: The emergency stop has been pressed.

Solution: Press the emergency stop once.

freecurve troubleshoot solution emergency stop


FAULT : ARMREST

Problem: The lift does not travel in either direction and the LED on the armrest lights up when the joystick is operated.

Cause: An armrest has not been folded down.

Solution: Fold down the armrest fully.

freecurve troubleshoot solution armrest


FAULT : KEY

Problem: The lift does not travel in either direction and the LED on the armrest does not light up when the joystick is operated.

Cause: The key-operated switch is in the off position.

Solution: Turn the key-operated switch ninety degrees clockwise.

freecurve troubleshoot solution key switch


FAULT : REMOTE BATTERIES RC

Problem: The lift does not travel in either direction and the LED on the remote control shines red when the remote control is operated.

Cause: The batteries in the remote control are flat.

Solution: Replace the batteries in the remote call/send.

freecurve remote control battery replace


FAULT : POWER
Problem: The lift batteries are not recharging, the LED is flashing and the lift beeps for three minutes.
Cause: The lift is not in the correct position at a charge point or the plug is not in the socket.
Solution: Move the lift to a charge point or put the plug in the socket.